Refund & Return Policy
Effective Date: July 5, 2025
At Peeptopin, we care about your satisfaction. If you are not completely happy with your purchase, we’re here to help. This policy explains how you can return your item and request a refund.
1. Return Eligibility
You may return items within 14 days of receiving your order if:
The item is in its original condition and packaging
It has not been used, altered, or damaged
You provide proof of purchase (order number or receipt)
Custom or personalized items are non-returnable, unless they are defective or damaged upon arrival.
2. How to Request a Return
To initiate a return, please email us at contact@peeptopin.com with:
Your full name and order number
The reason for return
Photographic evidence if the item is damaged
We will review your request and provide instructions for returning the item. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
3. Refunds
Refunds will be issued to the original payment method within 5–10 business days of receiving and inspecting the returned item.
Original shipping fees are non-refundable, unless the return is due to our error.
You will be notified by email once your refund is processed.
4. Damaged or Incorrect Items
If your order is incorrect or arrives damaged:
Notify us within 48 hours of delivery
Provide clear photos of the issue
We will offer a replacement or a full refund, including any shipping charges.
5. Exchanges
We do not offer direct exchanges. If you’d like a different item, please return the original and place a new order.
6. Contact Information
Peeptopin
78 Argyll Street, Stalisfield Green, United Kingdom
📧 Email: contact@peeptopin.com
📞 Phone: 077 7130 9851